HQ Support, FAQs & News

How do I apply halo extensions?

Firstly, prepare your natural hair for application. If you want a seamless result blow-drying and straightening the ends of your hair will give your hair more volume and make the ends of your natur...

How long will my hair extensions last?

Providing you attend your maintenance appointment every 6-8 weeks, Kiki Hair Extensions will last approximately 12 months. Using specifically formulated products for Hair Extensions such as the Kik...

Will I still be able to wear my hair up?

You can wear your hair up or down, exercise, go swimming, and do most other things you would normally do without damaging the hair extensions. The Kiki Team are very experienced and also ensure tha...

Will the hair extensions match my own hair colour?

Our Hair Extensions come in over 50 colours and blends including Balayage Hair Extensions, Ombre Hair Extensions, Two-tone, Highlight and Lowlight Hair Extensions, Pop and Pastel Colours.  We stock...

What is your returns and exchange policy?

​At Kiki, we understand that selecting the perfect colour can be tricky. If your shade is not quite right when you receive it, don't worry, we've got you babe! We can exchange your hair extensions...

Do you ship internationally/worldwide?

** IMPORTANT MESSAGE** COVID.19 NOTIFICATIONS Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international d...

How long does delivery take?

Our dispatch and delivery times with Aus Post are super fast! Most orders within metric areas in Australia arrive within 1 business day via express shipping, as others can take 2-3 business days. W...

How to apply a Clip In Ponytail?

  We have designed our Clip In ponytail extensions to be super quick and easy to apply. Simply secure your natural hair into a ponytail, making sure it is at your desired height, then clip on the ...

Can you please colour match me?

Hi Angel! Having trouble selecting your perfect shade? Don't worry, We got you! ✨  With our highly skilled team of Colour Specialists, and over 30 shades ranging from solid & natural tones, pr...

Can I colour my own hair with my extensions in?

Yes, you can. The bonds of our hair extensions are very strong and will not get damaged should you dye your hair whilst they are in. However, most of our customers get their colour done at their ma...